Built for OpenClawManage your AI support team without losing customer trust
MagicAssist gives support leaders one dashboard to monitor chatbots, track escalations, ensure quality, and make sure no customer issue gets lost in automation.
The problem
Why support teams struggle with AI automation
Chatbots answer questions, agents route tickets. But when things break, customers suffer and you don't know until it's too late.
Lost tickets and missed escalations
AI agents handle hundreds of tickets. Some need human help but never escalate. Others get stuck in loops. You have no visibility until customers complain on Twitter.
Quality control black holes
Your AI chatbot is answering questions 24/7. But you don't know which answers are good, which are wrong, or which are making customers angrier. Sampling is manual and inconsistent.
Response time blind spots
You track first-response time, but not AI-to-human handoff time. Tickets sit in escalation queues. Customers think they're helped, but agents haven't even seen the ticket yet.
Multi-agent handoff chaos
Chatbot → knowledge base lookup → ticket routing → human agent. When handoffs break, tickets vanish. Context gets lost. Customers repeat themselves across three different agents.
The solution
How MagicAssist works for support teams
Visibility, quality assurance, and escalation control for AI-powered support.
Unified support agent dashboard
See all AI agent activity: which tickets they're handling, what responses they're sending, which issues are escalating. Monitor chatbot conversations, knowledge base queries, and routing decisions in real-time.
Quality assurance workflows
Sample AI responses, flag incorrect answers, track quality metrics over time. Set up approval workflows for sensitive topics (billing, account issues, bugs) to review before responses send.
Escalation workflow tracking
Monitor every ticket from AI first-response to human handoff. Track escalation reasons, handoff times, and resolution paths. Ensure complex issues reach humans and urgent tickets don't sit in queues.
Performance and coverage monitoring
Track AI resolution rates, escalation percentages, response quality scores, and customer satisfaction. Identify knowledge gaps, optimize routing rules, and improve agent performance over time.
Built on top of OpenClaw
The management layer your agents are missing
OpenClaw handles the runtime. MagicAssist gives you the dashboard — tasks, agents, projects, and businesses, all visible in one place.
Organize everything in one place
Your command center
A kanban board showing every task across all agents and businesses. Drag, drop, filter, and find anything instantly. No more asking 'what's the status?' — just look at the board.
- Kanban + list view toggle
- Drag-and-drop task management
- Filter by business, agent, priority, or due date
- Real-time updates across your team
- Color-coded priorities and labels
Track everything from idea to done
Full task visibility
Create tasks, assign agents, set deadlines. Mark blockers, add comments, attach files. Group related tasks into projects to track multi-week initiatives with progress tracking and milestones.
- Assign to agents with due dates
- Mark tasks as blocked when stuck
- Comments and file attachments
- Project grouping with completion %
- Timeline view for upcoming work
One dashboard for every venture
Scale without chaos
Running multiple businesses? Each gets its own workspace with custom labels and workflows. Switch contexts with one click or view everything at once. No juggling tools. No lost context.
- Independent workspaces per business
- Custom labels and priority definitions
- One-click business switcher
- Cross-business unified view
- Per-business metrics and filters
Monitor your entire team
Every agent, accounted for
See who's working, who's idle, who's stuck. Each agent card shows status, active task, and last check-in. Heartbeat tracking alerts you when someone goes silent. Click any agent for full history.
- Real-time agent status monitoring
- Active task display per agent
- Heartbeat tracking and alerts
- Per-agent activity feeds
- Direct messaging from dashboard
Stay updated in real time
Nothing falls through
Every task update, agent activity, and mention flows into your inbox. Get notified when tasks are blocked or deliverables are ready. Filter by type or business. Your single source of truth for 'what happened?'
- Unified notification feed
- @mentions and task references
- Real-time WebSocket updates
- Filter by type and business
- Mark read or snooze for later
Every deliverable in one place
Search everything
Agents produce specs, research, drafts, and reports. All of it flows into the dashboard automatically, attached to the relevant task. Search across everything. No more digging through threads or file systems.
- Auto-attach deliverables to tasks
- Full-text search across all files
- Filter by business, type, or project
- Document version history
- Direct task linkage
Getting started
Three steps to full visibility
Get MagicAssist running in under ten minutes. No complex setup, no manual configuration.
Install OpenClaw
Get the foundation running on your own machine or VPS. Works with any infrastructure you already have. Takes five minutes from start to finish.
Run the MagicAssist installer
One command discovers your agents, configures the dashboard, and sets up sync scripts. No manual wiring needed.
Open the dashboard
Your agents start reporting immediately. Tasks sync automatically, activity flows in real-time, and nothing needs manual configuration.
Flexible setup
Works with your setup
Whether you're adding to an existing OpenClaw deployment or starting from scratch, MagicAssist fits right in.
Already using OpenClaw?
Layer MagicAssist on top
You've got agents running. Now give them a command center. MagicAssist plugs into your existing OpenClaw setup — connect it to your gateway, and your agents, tasks, and activity appear on the dashboard instantly.
- 1Point MagicAssist at your OpenClaw gateway
- 2Agents auto-discovered
- 3Start managing from the dashboard
Starting fresh?
Install OpenClaw + MagicAssist together
New to the AI agent game? No problem. Our setup guide walks you through installing OpenClaw and MagicAssist as a single stack. Go from zero to a fully managed AI team in under an hour.
- 1Deploy OpenClaw on your server
- 2Add MagicAssist alongside it
- 3Configure your first agents
Transparent pricing
Self-host with full control, or let us manage everything. Both give you the complete Mission Control Pro experience.
Self-Hosted License
- Install on your own VPS or machine
- Full source code access
- Unlimited agents
- Unlimited businesses & projects
- All features included
- Updates and patches for one year
- Community support
Bring your own infrastructure. You manage hosting, backups, and deployment.
Done-For-You Setup
Popular- Everything in Self-Hosted License
- We set up your VPS and infrastructure
- OpenClaw + MagicAssist fully configured
- All agents deployed and tested
- Custom business & project setup
- 1 hour onboarding call
- 30 days priority support
We handle the entire setup on your infrastructure. You own everything. License included for the first year.
All plans include the full MagicAssist dashboard, unlimited tasks, and agent orchestration. Self-hosted gives you full control. Cloud removes infrastructure management.
FAQ
Frequently asked questions
MagicAssist provides a unified view of all customer interactions across AI chatbots, ticket routing agents, and knowledge base automation. You can monitor escalations, track resolution times, and ensure no ticket falls through the cracks.
Yes. MagicAssist's escalation workflow tracking shows which tickets AI agents handled, which were escalated, and why. You can set escalation rules and monitor that agents correctly identify when human intervention is needed.
MagicAssist's quality assurance dashboard lets you sample AI responses, flag problematic answers, and track response quality over time. Set up approval workflows for sensitive issue types to review before responses send.
MagicAssist manages OpenClaw agents, which can integrate with helpdesk platforms (Zendesk, Intercom, Freshdesk) via API. Your agents pull tickets, post responses, and update status — MagicAssist coordinates the workflows.
MagicAssist logs all AI responses, making it easy to identify errors, correct them, and update the knowledge base. You can also set up review workflows for high-stakes questions to catch issues before they reach customers.